Refund Policy

1. Refund Eligibility

Profile Pilot, operated by Workfinity Private Limited, offers refunds for purchased N8N workflow templates under the following conditions:

2. Eligible Refund Scenarios

Refunds will be considered in the following situations:

• Technical Issues: The template does not work as described due to technical problems or compatibility issues with your N8N instance that cannot be resolved through support.
• Misrepresentation: The template significantly differs from its description or preview on the Platform.
• Duplicate Purchase: You accidentally purchased the same template multiple times (refund will apply to duplicate purchases only).
• Incomplete Files: The template files are corrupted, incomplete, or cannot be downloaded.
• Non-Delivery: You did not receive access to download the template after successful payment.

3. Non-Refundable Scenarios

Refunds will NOT be granted in the following cases:

• Change of Mind: You simply changed your mind about the purchase after downloading and using the template.
• Usage After Download: You have already used or implemented the template in your workflows beyond testing.
• Expired Refund Window: More than 30 days have passed since the purchase date.
• Inability to Use: You are unable to use the template due to lack of technical knowledge or N8N expertise (we recommend reviewing product descriptions and requirements before purchasing).
• Compatibility Issues: The template requires N8N features or versions you do not have access to, but this was clearly stated in the product description.
• Violation of Terms: Your account has been suspended or terminated for violation of our Terms of Service.
• Customization Needs: You need the template customized for your specific use case (this is not covered by the purchase).

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at itsprofilepilot@gmail.com or use our Contact Page.
2. Provide Details: Include the following information:
   • Order number or transaction ID
   • Product name and purchase date
   • Reason for refund request
   • Screenshots or details of any technical issues (if applicable)
3. Review Period: We will review your request within 3-5 business days.
4. Decision Notification: You will receive an email notification regarding the approval or denial of your refund request.

5. Refund Processing

5.1 Approval and Processing Time

If your refund is approved:

• Refunds will be processed through PayPal within 5-10 business days
• The refund amount will be credited to your original payment method
• You will receive a confirmation email once the refund is processed
• Access to the template will be revoked upon refund completion

5.2 Refund Amount

Refunds will be for the full purchase price paid, unless:

• You have used the template extensively in production workflows
• There are partial refund scenarios (e.g., bundled products)
• PayPal or payment processor fees apply (these may not be refundable depending on the payment method)

6. Special Considerations

6.1 Digital Product Nature

N8N workflow templates are digital products that are immediately accessible upon purchase. Due to their digital nature, we cannot prevent you from using a template once it has been downloaded. However, we trust our customers to act in good faith and only request refunds when genuinely necessary.

6.2 Support Before Refund

Before requesting a refund for technical issues, we encourage you to:

• Contact our support team for assistance
• Check product documentation and requirements
• Verify your N8N version compatibility
• Review the template setup instructions

Our support team is committed to helping you successfully use purchased templates. Many issues can be resolved through support rather than requiring a refund.

7. Chargebacks and Disputes

We strongly prefer resolving issues through direct communication rather than chargebacks. If you initiate a chargeback through your payment provider:

• Your account may be suspended pending investigation
• Access to all purchased templates may be revoked
• We will provide evidence to your payment provider as necessary

Please contact us first to resolve any issues. We are committed to fair resolution of disputes.

8. Refund for Failed Payments

If a payment is charged but the order is not completed due to a system error:

• You will automatically receive a full refund
• The refund will be processed within 2-3 business days
• No action is required on your part

9. Currency and Exchange Rates

Refunds will be issued in the same currency as the original purchase. If currency exchange rates have changed between purchase and refund, the refund amount may vary slightly. We are not responsible for exchange rate fluctuations.

10. Contact for Refund Requests

To request a refund or inquire about the refund process:

Response Time: We aim to respond to refund requests within 24-48 hours during business days.